How much is cargo charges?

€60 - DHL Express - Including duties and custom fees.

Which cargo company shall be used for my order?

Les Benjamins ships worldwide using DHL Express delivery.

Shipment date?

Orders are shipped from LESBENJAMINS.COM in Istanbul, Turkey between Monday and Friday from 9:00 am– 13:00 pm (EET). Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning. Les Benjamins shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Les Benjamins.

When can I receive my order?

Your orders shall be delivered to the cargo company within 1-3 work days and shall reach you within 1 to 5 days in average. Since our estimated delivery period is calculated over business days, weekends and official holidays are not included in the indicated period. Between these periods, your orders are delivered to the cargo company on the first business day.

How can I follow up my order?

A shipping confirmation is emailed to you as soon as your purchase has been shipped. We provide tracking numbers contained within the shipment notification email when your order leaves our fulfillment centre, and maintain a tracking number for each delivery. If you have questions about the delivery of your purchase, please contact us via email at: customercare@lesbenjamins.com

What should I do if my order is delivered while I am out?

If you are not at the given address, then your order shall be delivered to the nearest DHL or UPS office and an information note will be left for you. You are required to receive your package from the indicated branch within 3 days. Otherwise, your order shall be returned to Les Benjamins. If you desire your order to be reshipped, then the cargo charges shall be demanded again and your order shall be reshipped to you as cash on delivery.

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CHANGE / REFUND - RETURN PROCESS

Change / Return Procedure

• You can send the product / products you want to change / return to us with the DHL Cargo company within 14 days from the date you receive the order, by filling out the change / return form included in your package, subject to the change / return conditions below and in a manner as described under the said form. For the products to be changed or returned, the following change and / or return conditions must be followed.

• If you send the product / products you want to change / return with DHL Cargo, no cargo fee will be charged. You will be informed via e-mail within 1-5 business days after your return package reaches us.

• If you want to send the product / products you want to change / return with a different cargo company, we will not cover the cost of the sent packages

• Once the return has been received at our warehouse and accepted by the Quality and Control team, the refund will be processed via the original payment method. The refund includes the full price for the Product(s) but not the delivery charges and duties and custom fees

Change / Return Conditions

I want to change the product I purchased, what should I do?

You can change your order within 14 days from the date you receive it. The change can only be made in the same model product as size / number change. After informing Les Benjamins Customer Services regarding your change request, you can return your product with DHL Cargo by filling out the form included in your package. You must specify the product you want to change and which size / number you want to change in the form. When your request reaches us, it will be evaluated by the authorities and if the product you want to change is available in the stocks, the product is delivered to the cargo company within 24 hours. If the product is not available in the stocks, your fee will be refunded. You must return the product to Les Benjamins return address together with its original invoice and fill out the form and stating in writing the "Request for Change" on the back of the invoice and the product must be complete, unused and its package must be undamaged for a change. In order for us to initiate your change process, you must inform customercare@lesbenjamins.com via e-mail.

I want to return the product I purchased, what should I do?

You can return your order within 14 days from the date you receive it. After informing Les Benjamins Customer Services regarding your return request, you can return your product with DHL Cargo filling out the return form which is on the back page of your invoice. When your product reaches us, it will be evaluated by the authorities and you will be informed via e-mail when your return is accepted. You must return the product to Les Benjamins return address together with its original invoice by filling out the return section on the back of the invoice and the product must be complete, unused and its package must be undamaged for a return. If the invoice of the product is a corporate invoice, you must send it together with a return invoice issued by the institution for the return transaction, which is to be issued as "Product Unit Price + VAT" without including the cargo costs. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a return invoice is issued. In order for us to initiate your return process, you must inform customercare@lesbenjamins.com via e-mail.

How many days do I have to change or return the product I purchased?

You can return / change the product within 14 days from the date you receive it by following the above return / change procedure.

Can I change the size of the product I received?

A change can only be made in the same model product as size / number change. If the requested product is available in the stocks change will be made, if it is not available in the stocks, your fee will be refunded.

How can I change if the product I purchased is defective?

In Les Benjamins, all products are passed through quality control in order to hold you harmless. However, if you encounter such a situation, you can request a product change. To do this, you need to follow the change procedure.

Can I change the product I purchased with a different product?

The change can only be made in the same model product as size / number change. You cannot change with a different product.

How many times can I use my right to change?

Within 14 days as of your order date, you can use your right to change the same product twice.

To which address should I send the product for return or change?
Product Return/Change Address:

• Les Benjamns - Yeşlce Mahalles, Çelk Caddes No:51 Kağıthane / İstanbul

Will I pay cargo fee for the product I will return or change?
If you send the product you want to change / return with DHL Cargo, no cargo fee will be charged. If you choose to send the product you want to change / return with a cargo company other than DHL Cargo, our Company will not cover the cargo costs. In this case, you shall pay the cargo costs.

When will I receive the refund after a return?

The product you return will be first checked for compliance with the return conditions. If the returned product / products meet the return conditions, the refund will be delivered to the bank within 1-5 business days. You will be informed vie e-mail that a refund has been made for the orders whose return has been approved, and the product fee will be returned to the credit card you paid for. The period of reflection of your refund on your bank statement varies depending on your bank. You can get detailed information from your bank if there is a delay in the transaction of your return on your credit card / debit card. As per bank practices, the transactions made in installments are also returned in installments.

Once the return has been received at our warehouse and accepted by the Quality and Control team, the refund will be processed via the original payment method. The refund includes the full price for the Product(s) but not the delivery and duties and custom fees.

If the product I purchased is defective, how can I return it?

In Les Benjamins, all products are passed through quality control in order to hold you harmless. However, if you encounter such a situation, you can request a product return. To do this, you need to follow the return procedure.

For more information; customercare@lesbenjamins.com